Pymble GP General Practice Doctors
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Pymble GP General Practice Doctors

Frequently Asked Questions (FAQ)

After-hours care for our patients is provided by Home Doctor Service. Please phone 13 74 25 (13 SICK). Home Doctor Service provide us with details of all after-hours treatment to ensure that patient records are always up to date.
No medical certificates will be issued without an appointment with a Doctor.
You will be asked to arrive early for your first appointment to allow time for completion of the New Patient Registration Form. Alternatively, you can download it here, fill it in and bring it with you.
We are committed to protecting your Privacy and follow the Ten National Privacy Principles to protect the confidentiality of your personal health information. For further information, please speak to your doctor or one of our reception staff
Please make an appointment if you require a referral to a specialist.

Note that it is not essential that you obtain a referral in order to see a Specialist, however it is required if you intend to make a Medicare claim.
Please make an appointment for prescriptions.

Our doctors usually allow enough repeats on your prescription to last until your next visit. In order to protect your privacy, and to provide you with the best possible medical care, you will need to see a doctor for new prescriptions.

If you require a replacement prescription for one that has been lost, it may be possible to request this over the phone. However, the doctor will not be able to consider your request until the end of the day, so you will need to make an appointment if you need the prescription urgently.
We are open from 9 am to 1 pm on Saturdays, excluding Public Holidays. Routine visits can be booked in advance for appointments from 9 am to 10 am. Appointments from 10 am to 1 pm are reserved for accidents and acute illnesses and can be booked from 9 am each Saturday.
Please make an appointment for test results.

Your doctor will normally advise you when your results are expected to be available and, unless you are advised otherwise, it is important that you make a follow-up appointment with your doctor to discuss the results.

Except in very special circumstances (as determined by your doctor) no results will be discussed over the phone. This is for your privacy and to provide you with the best possible medical care.
A “Patient Summary” can be faxed free of charge, however, if the full record is required, we only send direct to the medical practice or GP via cd/usb.

$33 fee applies. Pre-payment required

We use Best Practice software.

Please contact the practice manager for more information: practice.manager@pymblefamilydoctors.com.au

Note: requests for transfer of medical records must be made in writing, indicating full name, DOB and address. Please mark it attention to the practice manager.

- Download a copy of the Transfer of Medical Records form
We welcome and value all feedback. If you have a suggestion, problem or complaint, please speak to your doctor or one of our reception staff. Alternatively, you may prefer to contact our Practice Manager.

If you wish to take the matter further, you may contact the Health Care Complaints Commission (phone 02 9219 7444).

    (02) 9144 6208

99-101 Grandview St
Pymble NSW 2073

Mon to Fri: 8:00 am – 5:30 pm
Saturdays: 9:00 am – 1:00 pm
After Hours Phone: 13 74 25
Closed Sundays & Public Holidays
Ph:
Fax:
(02) 9144 6208
(02) 9144 6209